1. Introduction
TicketFlow ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.
2. Information We Collect
From Buyers
- Name and email address (for ticket delivery)
- Phone number (for Mobile Money payments and SMS tickets)
- Payment information (processed securely; we do not store card numbers)
- Order history and ticket usage data
From Organisers
- Business name, email, and contact details
- Bank account or Mobile Money details for payouts
- Identity documents (KYC verification)
- Event details and sales data
3. How We Use Your Information
- To process ticket purchases and deliver tickets via email and SMS
- To send event reminders and updates from organisers
- To process payments and payouts
- To prevent fraud and ensure platform security
- To provide customer support
- To improve our platform and services
4. Data Sharing
We share your data only as necessary:
- With event organisers: Your name, email, and ticket details are shared with the organiser of events you purchase tickets for.
- Payment processors: Payment data is shared with our payment partners (Stripe, MTN MoMo, Airtel Money) to process transactions.
- SMS/Email providers: Contact details are shared with our communication providers (Resend, EgoSMS) to deliver tickets and notifications.
- We do not sell your personal data to third parties.
5. Data Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, and secure token-based authentication. Payment card data is never stored on our servers and is handled exclusively by PCI-compliant payment processors.
6. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for 7 years for tax and legal compliance. You may request deletion of your account data by contacting us.
7. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
To exercise these rights, email privacy@ticketflow.ug.
8. Cookies
We use cookies and local storage to maintain your login session and remember preferences. We do not use third-party advertising cookies.
9. Changes to This Policy
We may update this policy from time to time. We will notify registered users of significant changes by email. Continued use of the Platform after changes constitutes acceptance.